Resume

Communication/PR Experience

American Family Insurance

Administrative Assistant | Highland, Ind. | July 2024 – Oct. 2024

  • Strategized workflow processes by changing priorities with results in a 30% reduction in phone response times and improved client satisfaction.

  • Ensured 100% billing accuracy for over 150 client accounts and organized documentation.

  • Supported agents by preparing 10 quotes weekly and managed office inventory.

Northwest Indiana Community Action

Communication/Marketing Intern | Crown Point, Ind. | Sept. 2023 – Jan. 2024

  • Developed 23 Facebook and six LinkedIn posts using AP style and Canva for visual design.

  • Designed six PowerPoint presentations to support various programs offered at their events.

  • Spearheaded a donor journey email strategy to increase engagement rates by 25%.

Pride Connection

Chief Executive Officer | Hammond, Ind. | Jan. 2021 – May 2021

Pride Connection was a student run PR consulting firm that conducted an internal and external communication audit for PNW Information Services during the pandemic.

  • Delegated a team of 18 consultants to conduct a comprehensive communication audit for client.

  • Constructed, edited, and presented a quality 500-page audit book with a PowerPoint presentation.

  • Scheduled meetings to 100% complete deadlines for 65 Instagram and 75 Facebook posts.

Cedar Lake Chamber of Commerce

Marketing Consultant | Cedar Lake, Ind. | Sept. 2021 – Dec. 2021

  • Published seven press releases, crisis communication plan, and a mission statement.

  • Reported the analysis of publication research to the client highlighting a total outreach of 307,995 people.

Customer Service Experience

Honey Baked Ham

Store Associate | Highland, Ind. | Oct. 2021 – July 2024

  • Delivered service to 50 customers daily, addressed conflicts, and adhered handling standards.

Purdue University Northwest Communication Office

Secretary | Cedar Lake, Ind. | Jan. 2020 – Jan. 2021

  • Compiled Excel rosters documenting over 20 professors’ teaching experiences for scheduling.

  • Communicated an average of 30 phone calls among students, faculty, and departments.

Dairy Queen

Shift Manager | Cedar Lake, Ind. | Feb. 2013 – Oct. 2021

  • Provided customer service to over 100 customers daily, multitasked daily managerial duties, financial oversight, and supervised team.

Education

Purdue University Northwest

Bachelor of Arts in Communication, emphasis in Public Relations, Minor in Advertising | Hammond, Ind. 2016 – 2021

  • Member: Lambda Pi Eta, PR Club, PNW Pioneer Newspaper.

Skills

  • AP Style Writing & Editing

  • Content Creation & Copywriting

  • CRM

  • Microsoft Office Suite (Word, PowerPoint, Teams)

  • Multitasking

  • Public Speaking

  • SEO Optimization & Analytics

  • Social Media Management (Facebook, LinkedIn, Instagram)

  • Internal and External Communication